Privacy Policy

Tunl, Inc. (“Aesthetic,” “we,” “us,” or “our”) provides creator storefronts, creator and agency workspaces, shopping and checkout experiences, and related services (the “Service”). This Privacy Policy explains what information we collect, how we use and share it, and the choices available to you.

1. Information We Collect

Information you provide

• Account and contact information, such as name, email address, phone number, agency membership, and authentication information.
• Creator content, including profile information, biographies, photos, captions, product links, storefront settings, and product selections.
• Agency operations information, including creator rosters, invitations, assignments, workflow status, and team details.
• Commerce information, including orders, attribution, commissions, earnings, and payout status. Payment and bank details are handled by payment providers such as Stripe.
• Support requests, feedback, and other communications you send to us.

Information from connected services

• When you connect Instagram or another social account, we may receive your handle, profile details, posts, images, captions, audience metrics, and connection tokens according to your permissions.
• We may receive product, pricing, order, payment-status, and affiliate-attribution information from retailers and service providers.

Information collected automatically

• Device and network information, such as IP address, browser or app version, operating system, language, and approximate time zone.
• Usage and diagnostic information, such as pages or features used, interactions, request logs, errors, and security events.
• Cookies, session identifiers, and similar technologies used for authentication, preferences, analytics, fraud prevention, and service reliability.

2. How We Use Information

• Provide, authenticate, maintain, and secure the Service.
• Create and personalize storefronts, analyze creator content, and match or recommend products.
• Support Instagram connections, creator onboarding, agency workflows, invitations, and team access.
• Process orders, calculate attribution and commissions, and support payouts.
• Measure performance, troubleshoot errors, prevent fraud and abuse, and improve our products.
• Respond to support requests and send operational messages or marketing communications where permitted by law and your choices.
• Comply with legal obligations and enforce our agreements.

3. Automated and AI Processing

Aesthetic may use automated systems and AI service providers to analyze images, captions, product descriptions, and interactions for product matching, recommendations, content organization, and service improvement. We do not use payment card or bank-account details to train AI models. When information is used to improve our own models, we take reasonable steps to aggregate or de-identify it.

4. How We Share Information

• Service providers: hosting, storage, analytics, error monitoring, communications, AI processing, payment processing, and security vendors that work on our behalf.
• Connected platforms and retailers: when necessary to connect an account, complete a user-requested action, attribute a transaction, or process an order.
• Creators and agencies: information may be shared within the creator or agency workspace you join and according to its roles and permissions.
• Legal and safety: when required by law or reasonably necessary to protect users, Aesthetic, or others.
• Business transfers: as part of a merger, financing, acquisition, reorganization, or sale of assets.
• At your direction: when you request or consent to the disclosure.

We do not sell personal information. We do not use the Aesthetic mobile app to track you across other companies’ apps or websites for targeted advertising.

5. Data Retention and Deletion

We retain information for as long as needed to provide the Service, maintain security and business records, comply with law, resolve disputes, and enforce our agreements. Retention varies by the type of information and why we hold it. When you delete your account or request deletion, we delete or de-identify information that is no longer required, subject to legal, fraud-prevention, accounting, and legitimate business obligations. Residual copies may remain in encrypted backups until those backups are rotated.

6. Your Choices and Rights

• Access or update account and storefront information through available account settings.
• Disconnect connected accounts through Aesthetic or the connected platform.
• Opt out of marketing emails by using the unsubscribe link in those messages.
• Delete a creator account through the in-app account-deletion control where available.
• Request access, correction, deletion, restriction, objection, or portability where applicable by contacting us.

Email hello@myaesthetic.ai to exercise a privacy right. We may need to verify your identity before completing a request.

7. Security and International Transfers

We use administrative, technical, and organizational safeguards designed to protect information. No system is completely secure. Information may be processed in countries other than your own, subject to safeguards required by applicable law.

8. Children’s Privacy

The Service is not intended for children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided information to us.

9. Changes to This Policy

We may update this Privacy Policy as our Service or legal obligations change. We will post the updated policy and revise the “Last Updated” date. We will provide additional notice when required by law.

10. Contact Us

Tunl, Inc.
Email: hello@myaesthetic.ai